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Ranjo

Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

Returns is a scheme provided by Ranjo under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the Ranjo to you.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Clothing

30 days

Refund, replacement or exchange

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. During deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.